Western Governors University (WGU) ITEC2113 D336 Business of IT Applications Practice Exam

The correct choice highlights ITIL, which stands for Information Technology Infrastructure Library. It is a framework that provides a set of best practices and guidelines for the effective management of IT services. By implementing ITIL, organizations can enhance IT service management through improved efficiency and effectiveness in their processes.

One of the primary benefits of ITIL is that it aligns IT services with the needs of the business, ensuring that IT contributes to the overall goals and objectives of the organization. ITIL encourages the adoption of a service-oriented approach to IT service management, allowing for better prioritization of services based on business impact.

Additionally, ITIL fosters continual service improvement, which helps organizations identify areas for enhancement in service delivery and support. This ultimately leads to increased customer satisfaction, reduction in service interruptions, and cost-effective use of resources.

Furthermore, ITIL establishes a common language and set of practices that facilitate communication and collaboration among IT professionals, ensuring consistency and clarity in the delivery of services. Overall, the adoption of ITIL principles and practices can significantly improve the quality and reliability of IT services within an organization.