Western Governors University (WGU) ITEC2113 D336 Business of IT Applications Practice Exam

The correct answer highlights that a guiding principle, as defined within the ITIL 4 framework, is a universal and enduring maxim that helps organizations navigate through various changes and challenges. Guiding principles serve as foundational truths that inform decision-making and can be applied in diverse situations, ensuring consistency in actions and strategies regardless of the evolving context or specific projects at hand.

In ITIL 4, guiding principles draw from established best practices and frameworks, allowing organizations to adapt and thrive in a constantly changing landscape. They provide essential direction and help maintain a focus on the organization's objectives and values, ultimately assisting in the delivery of value.

The other options do not fully capture the essence of what a guiding principle represents. While one might suggest a prescriptive model or a descriptive model, these imply a level of detail and specificity that is not characteristic of guiding principles. Instead, guiding principles are broad and flexible, suitable for varied circumstances across the organization. The reference to a key practice required for implementing the Service Value Chain also does not align with the overarching, enduring nature of guiding principles, which are meant to provide general guidance rather than being confined to specific practices or processes.