Mastering the Continual Service Improvement Stage in IT Applications

When it comes to the dynamic world of IT service management, one term that frequently pops up is "key performance indicators" (KPIs). You might be wondering, why KPIs? Well, they serve as the lifeblood of decision-making in any IT environment, and one particular stage where they shine the brightest is in the Continual Service Improvement (CSI) phase. Let’s untangle the importance of KPIs during this crucial time, shall we?