In ITIL, what does the Service Transition phase primarily address?

The Service Transition phase in ITIL primarily addresses the implementation of new services. This phase is focused on ensuring that new or modified services are designed, built, tested, and transitioned into operation smoothly and efficiently. It prepares services for deployment by managing the transition processes effectively and minimizing the risk of failure when new services are introduced.

Key activities during the Service Transition phase include planning and managing service changes, ensuring that service assets are released and deployed into the production environment, and validating that the service meets the defined requirements. By emphasizing these activities, Service Transition ensures that services can be operated successfully in the live environment.

Although optimizing service delivery, continuous service improvement, and incident management are all essential components of ITIL's overall framework, they pertain to different ITIL phases or elements. For instance, continuous service improvement focuses on ongoing refinement of existing services, while incident management relates to restoring service operations after an interruption. The Service Transition phase specifically targets the successful launch of services, making implementation of new services its primary focus.