What characterizes a normal change within ITIL management?

A normal change within ITIL management is characterized by the need for assessment and authorization before implementation. This type of change follows established processes to ensure that it is evaluated for potential risks and impacts on service quality and continuity. Normal changes are typically planned, requiring documentation to track decisions and maintain a clear record of what modifications are being made, how they will be implemented, and any potential impacts identified during the assessment phase.

The emphasis on not being urgent distinguishes normal changes from emergency changes, which are implemented quickly to address critical incidents. This structured approach allows organizations to manage changes in a controlled manner, thereby improving the reliability and stability of IT services.