Which ITIL 4 guiding principle promotes outcome-based thinking for practical results?

The guiding principle that promotes outcome-based thinking for practical results is "Focus on value." This principle emphasizes the importance of understanding and delivering value to stakeholders in all activities related to IT service management. It encourages organizations to concentrate on outcomes that provide tangible benefits and meet the needs of customers, rather than getting bogged down by processes and activities that may not directly contribute to achieving desired results.

"Focus on value" helps ensure that all efforts in IT service management are aligned with what stakeholders deem valuable, promoting a mindset that drives organizations to continually assess and adjust their processes and services in pursuit of optimal outcomes. By prioritizing value creation, teams enhance their productivity and effectiveness, allowing them to deliver results that directly impact business goals. This principle is essential for fostering a culture of accountability and results-oriented actions within the IT service framework.