Which phase comes after Service Strategy in the ITIL process?

After the Service Strategy phase in the ITIL (Information Technology Infrastructure Library) framework, the next phase is Service Design.

The Service Strategy phase focuses on defining the objectives and goals of the IT services, aligning them with the business needs, and ensuring that the service management activities are geared toward delivering value to the business. Once the strategy is established, the Service Design phase comes into play, which aims to design the services and their supporting components effectively. This includes designing processes, architectures, technologies, and metrics that meet the requirements and ensure that the intended strategy can be delivered efficiently.

During the Service Design phase, the design of new or changed services is also aligned with the overall business strategy identified in the previous phase. The goal is to create an effective service design package that satisfies business demands and provides an optimal balance between cost, quality, and risk. The outputs of Service Design will serve as the basis for the Service Transition phase, where the actual implementation of the designed services takes place.

Understanding this sequence is vital for proper IT service management, as each phase builds upon the work and decisions made in the preceding one.